# Adding Tickets, Passes & Guest Passes

## Adding Tickets, Passes & Guest Passes

For events that require a subscription, organisers have the option to further customise the registration process by enabling **Require tickets**. These options determine the means by which users gain access to an event.&#x20;

| Ticket     | Payment is required to gain access to the event.                                              |
| ---------- | --------------------------------------------------------------------------------------------- |
| Pass       | Access is granted on a complimentary basis and/or requires approval by an organiser.          |
| Guest Pass | Passes are offered by individuals and companies associated with the event, such as sponsors.  |

## **Adding Tickets/Passes**

1. In the event **Overview** tab, specify whether the event will be Online, Hybrid or In-Person. This will allow you configure ticket options for all the available attendance methods, as shown in the image (ie. online or in-person or both).\
   ![](https://s3.amazonaws.com/helpscout.net/docs/assets/547370c3e4b07e8a335a1a8b/images/621f5f9c2ce7ed0fb0911145/file-EZWmPzVL0S.png)
2. In the event **Overview** tab, specify whether the event will be Online, Hybrid or In-Person. This will allow you configure ticket options
3.  Navigate to the **Access** tab and enable the following features:

    ```
    	<ul>
    		<li>Subscription</li>
    		<li>Allow subscription</li>
    		<li>Requires ticket</li>
    	</ul>
    </li>
    <li>Click on <strong>Create Option</strong> and enter your ticket/pass details. Remember that hybrid events can support different ticket options for each attendance method. Furthermore, you&#39;ll have to replicate the tickets again if your event is in a dual language. &nbsp;</li>
    ```

| Ticket | Payment is required to gain access to the event.                                                                       |
| ------ | ---------------------------------------------------------------------------------------------------------------------- |
| Pass   | Access is granted on a complimentary basis, requires approval by an organiser and/or is valid for use as a guest pass. |

#### Configure payment service

When creating a new  **Ticket**, you will be asked to specify which payment service will be used. Enter the URL where the user will be redirected for payment to be taken, or [connect your Stripe account](../../integrations/payments).&#x20;

#### About success actions

Ticket prices cannot be edited once the ticket has been saved, however, discounts can Gatekeeper controls give you the final say on who is granted access to your event before an attendee's registration is confirmed. These can be set for tickets or passes in any attendance method.&#x20;

Gatekeeper controls give you the final say on who is granted access to your event before an attendee's registration is confirmed. These can be set for ticket **On Success Action**

| Subscribe                   | The user is registered to the event on successful completion of the process.                                                                                                                                                                                                                                                                                                                                                       |
| --------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Create registration request | The status of registration is set to pending, subject to approval or decline by an admin. You may review and activate approval process emails to keep the user informed about their registration status. Read more about how to approve/decline a registration request.  The status of registration is set to pending, subject to approval or decline by an admin. You may review and activate approval process emails to keep the |

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#### **Setting pre-conditions**

**Pre-conditions allow the event organiser to personalise the user journey for different groups of individuals. For example, you may have an exclusive attendance option for a group of VIPs that you only want them to see. You can also restrict access, based on a list of individuals or email domains - such as a company town hall event. Use the toggle to show or hide a ticket/pass from a non-eligible user. When enabled, the ticket option will only be displayed to those that meet the criteria specified.**&#x20;

## **Adding Guest Passes**

**Pre-conditions allow the event organiser to personalise the user journey for different groups of individuals. For example, you may have exclusive Guest passes that allow users to track and manage invitees to an event.**&#x20;

**This feature can only be used on events where:**

1. **a pass has already been created; and**
2. **the pre-condition of Has Guest Pass is selected.**&#x20;

**To entitle a user to manage guest passes, you first need to define relationships between users, company profiles and events.**&#x20;

1. **Create a company profile**
2. **Assign the sponsors’ contacts to the company profile**
3. **Navigate to Events and select an event**
4. **On the Overview tab, select the sponsor of the event**

<figure><img src="https://lh6.googleusercontent.com/p2f_BIa9pnq8tHRLodUYgJwu4moVuOU15L3SinIeDa3XwVQfMCmKfmmDmnzlB0oqBgyTJqaKQdjgnc4E_A4QAWHk1GqOap1uIzZgLe6B-xua46lYvI5sJtKoCOWk1UBx04RWQRM6" alt=""><figcaption><p><strong>Image 1: Sponsors are assigned to an event.</strong> </p></figcaption></figure>

**5. Specify a maximum guest pass allowance by entering a quota.**&#x20;

#### **Create an event guest list**

**Users that are eligible to receive complimentary guest passes can be managed from within the event settings:**&#x20;

1. **Within the event settings, navigate to Audience**&#x20;
2. **Select Lists.**&#x20;
3. **Create a new list > select Type > Guest Pass.**&#x20;

**Note that only one guest pass list can be created in an event.**&#x20;

#### **Add users to the guest pass list**

**Users can be added to the guest list in batches (Image 2) according to the sponsor and contact that is offering the pass.**&#x20;

<figure><img src="https://lh6.googleusercontent.com/Rkxoy96BVAKbFqzO6htdervXUUe5SVMCNiVZHjFqUIsoZP6BFCcgEtDQ-lFbnE_uGuqnyrKWKA6sRw_DlWzgZlMYASGjadqqoICyuZ_CeP0ssv09T4d7GDN0ay1kSTsbdxIoqRRW" alt=""><figcaption><p><em><strong>Image 2: Batches of guests can be added to a list and assigned to the contact/company offering the pass as well as the pass they’re entitled to.</strong></em></p></figcaption></figure>

1. **From the lists overview, select the Guest Pass list**
2. **Click the Add+ button**
3. **Using the dropdown options, select the sponsor and contact**
4. **Enter the email addresses of contacts that are eligible for guest passes.**&#x20;
5. **When all email addresses are entered, select Add**

**When a logged-in user visits an event website, a banner appears to inform them of their eligibility for a guest pass (Image 3). Clicking to register will reveal a guest pass option (Image 4), including the details of the company and individual that has offered the pass.**&#x20;



<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/547370c3e4b07e8a335a1a8b/images/620cd80068cd260cc2d3bbc8/file-TSamD5ufE0.png" alt=""><figcaption><p><strong>Image 3: A user that appears in a guest pass list will be notified of their eligibility.</strong> </p></figcaption></figure>

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<figure><img src="https://s3.amazonaws.com/helpscout.net/docs/assets/547370c3e4b07e8a335a1a8b/images/620cd8672130e51694687ddf/file-VZ0qevIFu3.png" alt=""><figcaption><p><strong>Image 4: Guest pass is displayed to eligible users.</strong> </p></figcaption></figure>

#### **Success Actions for Guest Passes**

**Within the event’s ticket options, an organiser can configure what happens after successful registration:**

* **Subscribe - the user will be given access to the content after the completion of the event registration process.**&#x20;
* **Create registration request - an admin user is required to approve or decline the user’s event subscription (Images 5, 6, & 7).**&#x20;

<figure><img src="https://lh5.googleusercontent.com/AOLPtIkiv5duZkqXypI6Pthq8710AlpiDaj6UX3v2NS31CsBwUD6ILvC7lEpJ6RH7vjAETm3rmpsj8LCoqD_IsoFVxCWDlL6SEV7jaMWtDt97TBtDKpK-2MCa5b9GwFOXbyFopi5" alt=""><figcaption><p><strong>Image 5: The guest pass list shows the status of each member. In this case, the pass it pending approval by an admin.</strong> </p></figcaption></figure>



<figure><img src="https://lh3.googleusercontent.com/poKHEQMi9v06yTM0k8lOZKc5N_XvCUBwl5zSWvp-dllNXi4v1Icv0gg1jtWp5LFy_nZ76BFskxsblfvvrGS1uR8Gosw7_HzhQOlo-R-sMaPkPCiP642VMs5zLpbnj9QYwkre9yNU" alt=""><figcaption><p><strong>Image 6: To aid the review process, more details are shown on the approvals list, including the name of the contact/sponsor that has offered the guest pass, the user’s job title, company and country as well as the timestamp of the application.</strong> </p></figcaption></figure>



<figure><img src="https://lh3.googleusercontent.com/jINODGJsLvsM7ABllySaROLBAKsGIiGAbQwv4h2rewv53mrIYvZRXpRwohjEmHeDAozWqz3q8mfokxMiHsQXKhhdppGBCchSKPn4zTDDu4MUqqt2nYIHQT50GCPSt70NBTdhV6dM" alt=""><figcaption><p><em><strong>Image 7: Once approved, the guest status is updated.</strong></em> </p></figcaption></figure>

**Admin users can specify whether to show or hide guest passes from non-eligible users:**

* **Hide - the guest pass option only appears to eligible users whose email address is on the guest list**
* **Show - the guest pass option is shown but cannot be selected by non-eligible users.**&#x20;

#### **Generating unique registration links**

**Guest passes can be assigned to users through a unique URL. When the user lands on the page from one of these links, they are added to the guest pass list.**&#x20;

**Note: Only passes that require moderation will be allowed. No quotas can be enforced using this method.**&#x20;

_**\[eventUrl]?gp\_ref=\[event\_id]-\[ticket\_option\_id]-\[sponsor\_id]-\[contact\_id]**_

* **\[eventURL] = the event website link**
* **\[eventID] = displayed in the Events listing on Papillon backend**
* **\[ticket\_option\_ID] = displayed bottom left of the Ticket options box where you set the ticket up**
* **\[sponsor\_id] = displayed in the Company's profile listing**&#x20;

**Enter the IDs into the URL string without the square brackets and the message will be displayed you are eligible for a guest pass when you land on the event website.**&#x20;

* **Show - the guest pass option is shown but cannot be selected by non-eligible users.**&#x20;

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