Check-in App

Wavecast Event Manager is an essential app for in-person events, providing attendee check-in, registration and badge printing. Organisers gain a holistic view of audience engagement by bringing together on-site attendance figures, live viewers data and on-demand consumption.

This app requires a Wavecast username and password as it is designed for admin users only and not audience members.

Installation

Download for Apple iOS

1. Open the AppStore

2. Search "Wavecast Event Manager" or download.

3. Once installed, enter your Wavecast admin username and password to login.

Enable check-in

Go to Events > select your event > edit Overview > enable Check-in.

The event will display within the mobile app.

How to use

The app is designed to be easy-to-use during busy registration, with clear buttons to guide the on-site team:

• Scan QR code: Opens the device's camera to scan. Each user has a QR code generated when they create an account. The code applies to the user, rather than the ticket. QR codes can be added to email campaigns, for easy retrieval from the reminder emails. The QR code can also be accessed from My Events in the Profile section of the hub.

• Add walk in: Register someone for the event. A brief version of the sign-up form is displayed for entering the details of an attendee that is not in the list. The user will be prompted to complete any additional required sign-up fields the next time they sign-in to the hub. Ticket selection is not supported within the check-in app, therefore if payment is required to gain entry registration should be completed through the event website.

• Search: Find individuals in the attendee list. You can search for a user that is registered for the event or has an account on the hub. You can filter the search results listing to view only those who are checked in. The total number of results is displayed at the top.

Offline mode

If poor internet connectivity is causing the app to run slowly, enable offline mode.

This function will allow event registration to occur without an active internet connection. All check-in and new registration activity is stored on the app until an active internet connection is restored, when the data is synced back to the hub. Live engagement reporting will not available for check-ins captured when the app is operating in offline mode.

Languages

The app supports events that are published in any language. The data on the app shows in the primary language of the event.

Badge printing

To print badges directly from the app, a badge template must be stored on the printer.

Creating a badge template requires designer software from the printer manufacturer.

Setup is only required once for each printer or when a new badge template is required.

The following Wavecast fields are supported in badge templates:

Field	Description
HubId
HubTitle
EventId
EventTitle
EventSubTitle
AttendeeId
AttendeeEmail
AttendeeFirstName
AttendeeLastName
AttendeeName	AttendeeFirstName and AttendeeLastName with a space between them
AttendeeCompany
AttendeeJobTitle

Setup with Zebra printers

1. Download and install Zebra Designer software
2. Connect the Zebra printer to the PC/Mac where Zebra Designer is installed

3. Create a badge template (a list of supported fields is above).

4. Save the badge file to the printer with the filename "NAMEBADGE.ZPL"

5. You are now ready to connect the app to the printer.

Setup with Brother printers

1. Download and install Brother P Touch Editor software
2. Connect and install the Brother printer on the PC where P Touch Editor is installed

3. Create a badge template (a list of supported fields is above).

4. Save the badge file to the printer with the filename "NAMEBADGE"

5. You are now ready to connect the app to the printer.

Printing from the app

To connect the printer, your mobile device will need to be connected to Wifi. Open the app and go to “Settings” and then “Manage Printer”. This will scan the network and return a list of printers that can be connected to. Selecting one will connect and check that the badge file exists. An error will be shown if the app cannot find the badge template. Repeat the process to create and save the badge template as above.

Bluetooth connectivity is not supported for Zebra printers.

Once connected, the app can be used to print badges. On the “attendee details” screen, a "print" button appears in the top right. Pressing this will print a name badge with the attendee and event details within the badge template. The app constantly refreshes to check the status of the printer. The icon will show green when the device is ready to print.

The printer icon will display a yellow dot on the print button if there is in error. Common printer errors that could cause the status to change can be “head open”, “paused”, “out of paper”, or “out of ribbon”. If the printer is in any of these states then the yellow dot is shown and pressing the print button will go to the manage printer screen which will display the actual issue.